Campus Support Center

This article is for users who need to change their existing or expired password.
 

If you would like to change your password for ATU sites (OneTech, Blackboard, etc), you can navigate to the Account Management System (AMS) website, and click Change Password.
 
 The following information is required to change your password:

• Username can now be just your OneTech ID as well as ATU email address. For example, either jdoe1 or [email protected] will be accepted.
• Current Password.
• Google Recaptcha (Make sure to check the "I'm not a robot" checkbox before clicking on the Submit button as shown in the image right below).

• Review and confirm your security questions and answers. Click Submit after have reviewed your security questions and answers.
  
  

  

  
  

  
  

• Review and update your recovery information, and click Submit.
  
  

  
  

  

  
  
  
  Once users have passed all valid authentication and identification methods, they will be presented with a password change page to change their password in addition to agreeing to any active policies. 
  
  
  

• Enter and confirm your new password, and click SUBMIT. Please carefully review the Arkansas Tech University password policy for selecting your new password. 

• A text version of the Password Policy can be found beneath the image below.
  
  

  
  

  
  

Please follow the Arkansas Tech University password policy below to create your password:

• All passwords must be at least 12 characters long.
• All passwords must contain at least three of the four following requirements:
  • 1 lowercase letter.
  • 1 uppercase letter.
  • 1 digit.
  • 1 special character.
• Recent passwords may not be reused.
• Users can only change their password once in a 24 hour period.
• Users can use no more than two consecutive characters found in their username and/or full name. Example: a user with a name of John Doe (jdoe10) cannot use a password that contains any of the following combination of letters: 'joh', 'ohn', 'doe', 'jdo', 'oe1', 'e10'.
• If you log in with an incorrect password five times in five within five minutes, your account will be locked.
• All passwords must be changed every 365 days.

Note: Banner administrative users have more restrictive password limitations. Pay attention to any error messages you get. 

Here are some extra security suggestions: 

• Do not use names, birthdays, pet names, or common, predictable patterns like "1234" or "password".
• Instead of a single word, use a long, random, or memorable phrase, such as a sentence, to create a stronger, harder-to-crack password.
• Never reuse the same password across different websites. If one site is compromised, your other accounts remain safe.

Any typos in spelling or formatting will result in an unsuccessful match.  Always double check your information before submitting the form.
  

Note: Contact Campus Support at 479-968-0646 if you receive an unknown error or if you persistently receive unsuccessful password change error messages even after satisfying all the password change policy requirements.