How do I get a batch that has a status of Scanning or Indexing; reset so I can access it? : Campus Support Center

How do I get a batch that has a status of Scanning or Indexing; reset so I can access it?

Modified on: Fri, Mar 15, 2019 1:55 PM

Batches usually get stuck in a "Scanning" or "Indexing" status when communication between the client and the server is terminated abruptly.

To have the status of a batch reset to idle, please contact the Campus Support Center to open a ticket. You will need to supply them with the application name (e.g. B-S-ADMN) and the batch name.

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How do I get a batch that has a status of Scanning or Indexing; reset so I can access it?

Modified on: Fri, Mar 15, 2019 1:55 PM

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