Q: What is the Account Management System (AMS)?
A: The Account Management System (AMS) is a publicly available web service for self-administering OneTech password changes and first time account activations.
Q: Am I able to use Forgot Password on AMS?
A: You are able to use the Forgot Password process if you have previously activated your account using AMS (please see https://support.atu.edu/a/solutions/articles/7000019607).
Q: If I am a previous Tech student or employee, do I need to activate my account?
A: If you were a student or employee prior to 2016, you will need to activate your account. If you are a previous employee or student and remember your old password you can use Change Password, otherwise you'll have to use Forgot Password.
Q: How do new faculty or staff obtain their OneTech ID/username and password?
A: New faculty or staff will be given their OneTech ID/username by the Human Resources Office. They will need to go to the Account Management System (AMS) website and use "Activate Account" to create their initial password.
Q: How do previous Tech staff obtain their OneTech ID/username and password?
A: Previous Tech staff will use the same OneTech ID/username as the one they used before leaving Tech. They will be emailed the information needed to activate their account on the Account Management System (AMS) website. If you do not receive your OneTechID and Username, reach out to us at 479-968-0646 or by email at [email protected].